Rental terms

These terms are an agreement between you (the “rider”) and HYPRRIDE, Vittal Rao Nagar, Madhapur, Hyderabad, 500081. They cover every rental booked on hyprride.com, through our HyprVerse booking link, on WhatsApp, by phone or at the counter. Anything we agree with you in writing at pickup (for example, on the handover sheet) is added to these terms.

• You must be at least 18 years old.
• You must show your original, valid driving licence covering motorcycles (MCWG) and your Aadhaar card at pickup. A learner’s licence is not accepted.
• Only the person whose licence was checked may ride the bike.
• We may refuse or end a rental if documents can’t be verified, or if a rider appears unfit to ride (for example, under the influence of alcohol or drugs).

• Prices depend on the bike, the length of the ride (the “slab”) and whether it falls on a weekday or weekend. The full rate card is on our bikes & prices list.
• Listed prices exclude 18% GST, which is added to your bill. We tell you the full amount, including GST and the deposit, before you pay.
• Every rental includes a serviced, sanitised bike and a certified helmet at no extra charge.
• Live availability on the website is a guide. A booking is confirmed only when we confirm it to you.
• Open daily, 7:00 AM – 12:00 AM. Pickups and returns happen within these hours.

• A fully refundable deposit is collected at pickup: ₹1,000 for local rides and ₹3,000 for outstation trips.
• It is returned in full when the bike comes back on time, in the condition it left.
• We may deduct extra kilometres, late fees, damage, lost keys or helmet, and unpaid traffic fines from it. We will show you every deduction.
• The deposit is refunded online only (no cash at the counter), within 24 hours of handing the bike back, after any deductions above.

• Each slab includes a distance allowance: 1 hr · 15 km, 3 hrs · 40 km, 5 hrs · 60 km, 7 hrs · 80 km, 12 hrs · 100 km, 24 hrs · 120 km. Kilometres beyond that are charged extra. Unlimited-km plans are available on request.
• To extend, message us on WhatsApp before your time ends. We extend if the bike is free.
• Unannounced late returns are billed hourly: ₹93/hr for 110cc, ₹116/hr for 125cc and ₹152/hr for 160cc.
• If you are more than 3 hours late without an extension and don’t respond to us, we will recover the bike: our team will come and collect it from you, and you pay the overtime charges up to the time it is recovered.
• Returning early does not refund the unused part of a slab.
• Outstation trips must be agreed with us before you leave Hyderabad.

While the bike is with you, you must:

• follow the Motor Vehicles Act and all traffic rules;
• make sure you and any pillion wear a helmet, and never carry more than one pillion;
• never ride under the influence of alcohol or drugs;
• not race, perform stunts, go off-road, tow or push other vehicles, or use the bike for paid delivery or ride-hailing;
• not lend, sublet or hand the bike to anyone else;
• park safely, lock the bike and keep the keys and documents with you.

Breaking these rules ends the rental. Any fees already paid are not refunded, and the deposit may be used to cover losses.

• Check the bike with us at pickup. Existing scratches and dents are noted on the handover record so you aren’t charged for them.
• If there is an accident, breakdown or theft, make sure everyone is safe, then call or WhatsApp us immediately on +91 7032887133. For accidents and theft, also file a police report (FIR).
• Don’t get repairs done yourself without our approval.
• You pay for damage caused while the bike is with you, at the authorised service centre’s cost, plus towing where needed. Normal wear and tear is on us.
• If the bike is lost or stolen through your negligence (for example, left unlocked or with keys in it), you are liable for its value.

Traffic fines, e-challans, parking and toll charges during your rental are your responsibility, even if the challan reaches us after you return the bike. We will share the challan with you. If it is unpaid, we may recover it from your deposit or ask you to pay it directly.

• No cancellation of pre-booked bikes: once you book, the bike is kept aside for you and stays idle for your slot, so a pre-booked bike can’t be cancelled and the rent paid is not refunded.
• No-show: if you don’t arrive for your booking, the amount paid is not refunded. If you haven’t arrived within 1 hour of your pickup time and haven’t told us, we may also release the bike.
• We cancel: if we can’t provide your bike (for example, a breakdown), we will offer a similar bike or refund everything you paid.
• Unsafe or unusable bike: if the bike develops a fault that isn’t your fault, we will replace it or refund the unused time.
• Refund timing: all refunds are made online. The deposit comes back within 24 hours of handover; any other refund goes to your original payment method within 7 working days. Your bank may take a little longer to show it.

Questions about a booking? Message us on WhatsApp or call +91 7032887133.

We keep every bike serviced and road-worthy, but you ride at your own risk and are responsible for how you ride. As far as the law allows, HYPRRIDE is not liable for indirect losses (such as missed travel) or for personal belongings left on the bike. Nothing in these terms limits your rights under the Consumer Protection Act, 2019, or our liability where it cannot legally be limited.

These terms are governed by the laws of India. Disputes that we can’t resolve together fall under the courts of Hyderabad, Telangana. You can also approach the consumer commission available to you under the Consumer Protection Act, 2019. We may update these terms; the version on this page on the day you book applies to your rental.

For complaints, see our grievance officer. We acknowledge within 48 hours and resolve within one month. For how we handle your documents and data, read our privacy policy.